Become a Field Support Engineer delivering exceptional tech support in Calgary, AB at Cognizant. Provide hands-on assistance for end-user devices and Microsoft 365 solutions.This role focuses on both onsite and remote support across various technologies, ensuring an outstanding user experience. You will coordinate with various teams to resolve incidents promptly, adhering strictly to established service level agreements throughout the process.Key Responsibilities:
Troubleshoot issues with desktops, laptops, and mobile devices
Assist in the deployment and imaging of endpoints
Respond to service requests within SLA timelines
Document troubleshooting steps and maintain asset accuracy
Act as first point of contact for onsite technical supportRequirements:
Over 5 years in desktop or field support roles
Familiarity with Microsoft 365 applications and services
Robust knowledge of ITIL processes and service management
Proven experience with VPN and networking issues
Excellent communication and customer service skillsDrive impactful technology solutions in this crucial role at Cognizant in Calgary.#J-18808-Ljbffr

📌 Field Support Engineer For Tech Services Calgary
🏢 Cognizant
📍 Calgary