Drive impact as a Customer Success Manager at Euna Solutions, focusing on B2B SaaS customer success in the public sector. Enhance customer relationships and ensure they achieve desired outcomes through strategic planning and collaboration.
In this hybrid role based in Oakville, ON, you will report to the Manager of Customer Success. Your primary responsibility will be to understand customers' business needs, develop tailored strategies, and execute success plans. Building robust relationships with stakeholders is essential to deliver maximum value and enhance the customer experience with our Procurement SaaS products.
Key Responsibilities:
• Develop an in-depth understanding of Procurement SaaS offerings
• Conduct regular customer check-ins to ensure success
• Collaborate with cross-functional teams for exceptional service
• Analyze customer data to identify upsell opportunities
• Track NPS, CSAT, and implementation survey feedback
Requirements:
• Bachelor's degree in a relevant field
• 3+ years in customer success or related roles
• Proven track record in customer experience strategies
• Proficient in Salesforce and Microsoft Office
• Strong project management skills
Utilize your relationship-building skills and SaaS knowledge to guide Euna Solutions' public sector customers to success.
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📌 Customer Success Manager at Euna Solutions (Ontario)
🏢 euna
📍 Ontario