Job Responsibility:

Approach Climbing is seeking reliable and passionate individuals to join our desk staff team at our new bouldering gym. The ideal candidate will provide excellent customer service, maintain facility cleanliness, and contribute to a safe, welcoming environment for our climbing community.

We recognize that climbing gyms have become an essential and accessible space for personal and social health and growth. We hope you recognize this, too, and wish to contribute to spreading the positive benefits of climbing, and nurture the climbing community.

Key Responsibilities
Greet and assist customers, process memberships and payments
Do climber orientations with new customers
Learn and operate Approach Gym Management software
Maintain gym cleanliness and organization
Monitor climbing areas for safety concerns
Provide basic climbing and company information to new visitors
Assist with community events and programs

Requirements
Strong customer service skills
Ability to work in a rapid-paced workplace
Excellent communication and interpersonal skills




Basic computer proficiency / ability to learn gym-specific software

Appreciated (Not Required) Qualifications
Previous customer support experience
Experience working in a climbing gym
Knowledge of climbing and bouldering
Chinese speaking proficiency

Benefits
Accessible and inclusive workplace
Competitive pay commensurate with experience
Growth and management opportunities
Facility membership
Flexible scheduling
Pro discounts on outdoor gear / climbing equipment

Our Values
Community engagement and fostering a social climbing environment
Friendly, attentive, and engaged staff
Commitment to safety and cleanliness
Open communication and ability to give/receive feedback

Job Types: Full-time, Part-time

Pay: $19.00-$25.00 per hour

Expected hours: 4 - 40 per week

Benefits:
Company events
Versatile schedule
In office gym
On-site parking
Store discount

Schedule:
4 hour shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed

Work Location: In person

📌 Front Desk Staff Richmond
🏢 Approach Climbing
📍 Richmond