Lead a dynamic team in a Customer Experience Center with Air Liquide Canada. Drive operational excellence and optimize customer experience through coaching and performance management.

The Supervisor for the Customer Experience Center (CEC) is responsible for guiding a team of Customer Experience Representatives to achieve sales objectives and exceptional service levels. This role emphasizes leadership, effective coaching, and strategic operations management. Utilize your technical skills and sales acumen to handle escalations and enhance customer satisfaction.

Key Responsibilities:
• Lead and coach Customer Experience Representatives in daily operations
• Manage escalations and complex customer inquiries effectively
• Monitor performance metrics and implement improvement plans




• Collaborate with sales teams to drive growth and support campaigns
• Create sales analysis and maintain reporting dashboards

Requirements:
• Bachelor’s degree in Business or related field
• 5–7 years of customer service or supervisory experience
• Proficiency in SAP, Salesforce, PowerBI, Google Workspace or MS Office
• Solid interpersonal and communication skills
• Background in fostering team development and process improvement

Elevate customer service quality and operational efficiency by delivering exceptional leadership and support at Air Liquide Canada.
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📌 Customer Experience Supervisor at Air Liquide (Alberta)
🏢 Airliquidehr
📍 Alberta