About Nelson Water
Nelson Water is a locally owned water treatment and bottled water company serving residential, commercial, and regulated facilities across the Ottawa Valley. Our reputation is built on technical knowledge, reliable service, and transparent communication.

The Role
We are looking for a Water Treatment Service Coordinator to join our Service Department, with primary responsibility for supporting our Bottled Water division. This role requires working knowledge of water treatment systems and terminology, as you will be speaking directly with customers about equipment, water quality concerns, and service-related questions.

This is not a general call-centre role. You will be expected to understand what our customers are talking about and confidently support both bottled water and water treatment service operations.

Key Responsibilities
Handle inbound calls and emails related to bottled water and water treatment service
Support bottled water customers with orders, deliveries, pauses, and account changes
Communicate effectively with customers about water quality concerns and basic system questions
Coordinate service and delivery schedules with technicians and drivers
Update work orders, customer notes, and service records accurately




Resolve customer issues professionally and efficiently
Act as a reliable point of contact between customers, technicians, and management

Required Qualifications
Prior experience or robust working knowledge of water treatment systems (softeners, filters, RO, UV, iron/sulfur treatment, etc.)
Customer service experience, preferably phone-based
Clear and qualified communication skills
Strong organizational and multitasking ability
Comfortable using computer systems and service software
Ability to communicate technical information in a clear, customer-friendly way

Nice to Have
Experience in a water treatment, plumbing, HVAC, or service-based company
Dispatch or service coordination experience
Familiarity with CRM or service management platforms

What We Offer
Full-time, stable role with a growing local company
Supportive, knowledgeable service team
Competitive compensation based on experience
Opportunity to grow within operations and service management

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking

Work Location: In person

📌 Water Treatment Service Coordinator Carp
🏢 Nelson Water
📍 Carp