Xodus Travel Services Inc. seeks a Customer Experience Leader to drive operational excellence. This pivotal role requires a strategic thinker focused on team leadership and service improvement.

As the Team Leader, you will oversee the daily operations of the Travel Assistance and Distribution teams. With a robust background in operations management, particularly in travel or insurance, your leadership will be essential in enhancing team performance and customer satisfaction.

Collaborate with cross-functional teams to advance business objectives.

Key Responsibilities:
Manage daily operations and ensure effective service delivery
Provide mentorship and guidance to team members
Monitor operational performance and coach for improvement




Align operational strategies with company goals
Foster collaboration between departments for seamless service

Requirements:
Bachelor’s degree in Business, Operations Management, or related field
Minimum of 5 years of operations management experience
2 years in a leadership capacity, preferably in travel assistance
Proficient in business tools and operational processes
Knowledge of insurance industry standards preferred

Utilize your strategic leadership skills to enhance customer experience at Xodus.
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📌 Xodus Travel Services Customer Experience Leader Windsor
🏢 Xodus Travel Services
📍 Windsor