Summary
Must be located in Manitoba
As a Help Desk Support Technician, you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for Government accounts and responds to all customer inquiries to ensure customer needs are met.
What you will do:

Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.

Resolve and/or refer more complex technical problems through a defined escalation process.

Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.

Log and track inquiries using a problem management database and maintains history records and related problem documentation.

Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Who you are / Basic Qualifications

High school diploma or G.E.D.

One or more years of technical training in computer support preferred





One or more years of technical or customer support experience

Experience working with company products and operating systems

Experience with solving computer-related problems

Experience working with company escalation policy

Will require 24hr shift work including weekends (rotating shifts)

Located in Manitoba

Other Qualifications

Interpersonal skills to interact with customers and team members

Strong communications skills

Organization skills to balance and prioritize work

Analytical and problem solving skills

Leadership skills to mentor and provide guidance to less experienced personnel

Ability to work individually as well as in a Team Environment, Work Environment, Office setting.

Work environment

Will require 24 hr shift work including weekends (rotating shifts).

Work from home, in Manitoba

Position Type
Temporary

Location
Winnipeg, MB

Area of Interest
IT

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📌 Help Desk Technician (Manitoba)
🏢 Pomeroy
📍 Manitoba