Contract
Department: Other
Employee Type: Contract
Full-Time/Part-Time: Full-Time
Compensation: CAD 50,000 - CAD 65,000 - yearly

Company Description
WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the workplace,and that stories - big and little - connect us. Indigo is our customer's happy place - for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description
MISSION

The Facilities mission is to deliver seamless facilities support to our Retail Store Teams. We manage services and complete repairs, projects, and rollouts quickly and efficiently, balancing budgets and cross-functional priorities. Our focus is to ensure the best possible employee and customer experience with minimal business disruption. Retail is our core business, and we approach every interaction with that in mind.

KEY PERFORMANCE METRICS

Facilities Help Ticket service level targets
Adherence to annual budgets
Invoice reconciliation

KEY ACCOUNTABILITIES

Functional

Manage all Help Tickets for assigned stores or service specialties within appropriate time frames
Communicate schedules, updates and resolutions to store leadership teams
Coordinate the contracting and completion of all Facilities work in assigned stores or service concentrations
Measure and report on contractor or vendor performance according to Indigo's expectations for service quality and vendor specific KPIs




Ensure timely auditing and payment of all Facilities related invoices
Ensure compliance with Provincial and Federal health & safety legislation
Create and audit maintenance plans for all new and renovated stores
Coordinate with property managers and landlords as required
Perform urgent, time sensitive on-call rotational support within required time fames
Explore and stay abreast of cost saving and energy saving initiatives for better overall efficiencies
Proactively identify and anticipate store needs to develop preventative maintenance programs
Challenge the status quo by consistently identifying areas for improvement
Other duties as assigned

People

Develop and maintain excellent relationships with store leadership teams
Develop and maintain excellent relationships with cross functional partners
Act as an advocate for our customers by placing them at the forefront of all decision-making processes
Collaborate with others to drive flexible and iterative solutions.
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and demonstrate an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization
Work as part of a team, in an open honest environment
Be open to feedback, coaching and support
Collaborate with others

SCOPE

Reports to: Senior Manager Facilities & Retail Services

KEY RELATIONSHIPS

Internal:

Team members from

Construction
Finance/Accounting
Regional Directors
Retail Operations
Store Design
Store Leadership Teams
Sustainability

External:

Property managers and landlords
Utility companies

Qualifications
Work Experience / Education / Certifications





Minimum five years of retail experience or of supporting retail
Sound knowledge of facility maintenance and repairs
Working knowledge of principles and practices of project management
Experience in expense and budget management
Sound knowledge of health, safety and environmental regulations
Proven experience with vendor collaboration
Skilled with Microsoft 365
Experienced in facilities ticket and invoicing software
Excellent verbal and written communicator
Analytical and agile decision maker
Retail Centric
Able to manage multiple priorities and identify urgencies
Independently motivated
Takes ownership and responsibility

Other (travel, Bilingual, etc.)

Minimal travel to Indigo stores and Home Office
Bilingualin French and English an asset
Ability to work nights and weekends as required during rotational on-call assignments

Additional Information
Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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📌 Retail Facilities Coordinator - Contract (Ontario)
🏢 SmartRecruiters
📍 Ontario