Job Description Amazon Connect Engineer Contact Center, AWS, IVR & Java Location: Toronto, ON Work Mode: 4 days hybrid Skill Required: 5+ years of hands-on experience with Amazon Connect.

Robust expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.

Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and Cloud

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Knowledge of Amazon Lex for chatbot and voice bot implementations.

Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.

Experience designing and supporting enterprise-scale contact center infrastructure.

Ability to troubleshoot routing issues, call failures, and performance bottlenecks.

Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.

Strong Java development skills; knowledge of Python and Java

Script is desirable.

Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.

Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.

Requirements Java

📌 Amazon Connect Engineer – Contact Center, AWS, IVR & Java (Toronto)
🏢 Astra North Infoteck
📍 Toronto