Duties and Responsibilities
Skills & Qualities
Excellent time management & organizational skills
Excellent communication skills
Strong problem solving skills
Previous experience an asset
Computer skills an asset
Knowledge of Ottawa & area

Qualities:
Professional in appearance and demeanor
Dedicated to Customer Service
Committed to quality
Patient and tolerant
Reliable
Friendly and engaging
Outgoing personality
Non Judgmental and unbiased

Job Duties:
Provide outstanding customer service to our guests
Communicate with team members across all departments
Be up-to-date with all hotel communication
Check guests in and out of the hotel
Perform Switchboard duties
Create, modify, and cancel hotel reservations
Handle and balance financial transactions (cash, credit, debit, vouchers, etc...)
Maintain guest records
Be familiar with all room types and rates
Resolve guest complaints and inquiries
Respond to emergency situations
Represent the hotel in a positive & qualified manner
Direct guests to events taking place in the hotel and within the city
Keep lobby and back office clean, uncluttered, and organized
Document guest complaints & emergency situations and communicate with management
Recommend hotel products and services to guests
Assist with guest luggage and storage when required
Be aware of all emergency procedures
Perform administrative duties (photocopying, scanning, faxing, etc...)
Perform other duties assigned by the Front Office Manager

Work Requirements:
Unrestricted hours
Able to continuously stand, bend, and lift




Dress in complete uniform
Be on duty at the start of your shift
Attend Department meetings
Participate in training as required
Follow all policies and procedures set forth by Hilton
Able to work quickly and efficiently
Repetitive computer use
Follow all hotel and department standards as set forth by Hilton

Minimum Qualifications:
Bilingual-English and French
Customer service experience
Able to handle customer complaints in a professional & courteous manner
Previous Front Desk experience is an asset
Hospitality Management education an asset
Working knowledge of computers
Minimum Grade Twelve

Why Concord?
Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

#J-18808-Ljbffr

📌 Part Time Guest Service Specialist-Hilton Garden Inn & Homewood Suites Ottawa Downtown (Quebec City)
🏢 Concord Hospitality Brand
📍 Quebec City