Elevate customer satisfaction as a Customer Experience Specialist with Oldcastle in Langley, BC. This hybrid role focuses on addressing inquiries, managing orders, and building lasting relationships.

Oldcastle, a CRH company, seeks a Customer Experience Specialist with a minimum of two years in customer service. You will process orders, handle inquiries, and keep customers informed about their order status. Effective communication and a detail-oriented approach are key to succeeding in this role.

Key Responsibilities:
• Process and support customer orders and inquiries
• Handle calls and email inquiries with professionalism
• Update customers on their order statuses
• Collaborate with transportation and sales teams
• Create cases in NetSuite for issue resolution

Requirements:
• 2+ years in customer service within an office
• Experience in manufacturing or logistics preferred
• Excellent communication skills
• Proficient in Excel for reporting
• Detail-oriented and able to multi-task

Drive customer success and streamline order processes at Oldcastle with your expertise.
#J-18808-Ljbffr

📌 Customer Experience Specialist in Langley (British Columbia)
🏢 Oldcastle Infrastructure
📍 British Columbia