Join First National in Toronto as a full-time Customer Relations Agent and enhance client satisfaction. Handle customer inquiries with expertise and ensure timely resolutions.

In this role, you'll report to the Supervisor of Customer Service at First National. Your daily responsibilities will involve managing 50 to 65 calls, solving inquiries via various channels, and ensuring client privacy. We seek individuals who are friendly, adaptable, and possess strong problem-solving skills. Your role is crucial in maintaining customer satisfaction and supporting multiple administrative departments.

Key Responsibilities:
• Answer incoming calls and make outbound calls
• Handle and process client inquiries and requests




• Follow up with clients to confirm issue resolution
• Promote online services and assist various departments
• Complete special projects as assigned

Requirements:
• Post-secondary education or relevant experience
• Mortgage knowledge is an asset
• Proficient in MS Office applications
• Solid communication skills in English
• Ability to adapt to changing environments

Support clients and help enhance their experience with First National as a vital Customer Relations Agent.
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📌 Customer Relations Agent in Toronto (Ontario)
🏢 Clear Destination
📍 Ontario