Drive impactful customer outcomes at Thumbtack as a Customer Success Operations Analyst. Focus on operational efficiency and data analysis while enjoying a collaborative team environment.
You will independently manage key Success Operations programs with an emphasis on customer recovery, cross-sell strategies, and AI-enabled inbound operations. This role requires you to connect analysis to actionable outcomes, working autonomously while supported by management. Your contributions will be essential for program launches and performance assessments.
Key Responsibilities:
• Own and analyze customer recovery and unresponsive workflows
• Analyze operational performance and recommend actionable improvements
• Improve workflows by clarifying processes and documenting changes
• Test and measure impacts of new AI-driven approaches
• Build and maintain reporting and metric definitions
Requirements:
• 3-5 years in Success Operations or related fields
• Proven track record in cross-functional roles
• Solid SQL and analytics experience
• Proficiency in designing scalable processes
• Excellent communication and prioritization skills
Elevate customer success initiatives by leveraging operational data and AI tools in your role.
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