About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job
The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.

As IT Generalist, You Will…

Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems

Ensure workstations are functional (computer hardware peripherals/components)

Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)

Verify application results, conduct system audits

Be accountable for tracking and organization of physical hardware and other IT assets

Develop and manage organizational and IT standards

Maintain cleanliness and organization of the IT department and stations

Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components

Provide generalized IT support as required

Interpret service delivery key metrics to problem solve

Complete projects by coordinating resources and timetables with others

Verify application results by conducting system audits of technologies implementedPreserve assets by adhering to disaster recovery and backup procedures and information security and control structures





Maintain quality service by establishing and enforcing organization standards

Provide support for the entire IT department and company as needed

As IT Generalist, You Have…

A high school diploma or equivalent required

Post-secondary or completion of post-secondary schooling preferred

Previous experience with ChromeOS devices is preferred

Adaptability to learn a variety of software programs

The ability to multitask and self-manage your work day is crucial

Ability to work in a fast paced and time sensitive environment

Excellent time and project management skills

Strong customer relations & presentation skills

Excellent communication and presentation skills, with a strong attention to detail

Strong analytical and customer service skills, and ability to work independently and as part of a team

A highly resourceful, proactive, and reliable attitude

Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of prospect in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits of Working as a IT Generalist…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits

Amazing growth opportunities opportunities

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📌 IT Generalist (Alberta)
🏢 Intouchcx
📍 Alberta