As a Customer Support Specialist at Pontosense, you will help families maximize the benefits of the Silvie product, ensuring safety at home. This hybrid role is ideal for someone who values both impact and direct customer support.

Based in Toronto or Waterloo, this full-time role reports to the Manager, Customer Support. You will assist families and care partners with product setup, handling inquiries, and resolving issues effectively. Additionally, you'll engage with our BPO support team to manage cases requiring more care and provide valuable insights to enhance our help center.

Key Responsibilities:
• Manage customer tickets from initiation to resolution
• Assist with product setup and troubleshooting




• Handle escalated cases requiring detailed follow-up
• Maintain and enhance the help center resources
• Analyze customer feedback to drive product improvements

Requirements:
• Experience in customer support roles or similar
• Robust problem-solving and troubleshooting skills
• Excellent communication and interpersonal abilities
• Ability to work independently and collaboratively
• Desire to impact customer safety and comfort

Be part of a mission that prioritizes safety and customer satisfaction at Pontosense.
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📌 Customer Support Specialist at Pontosense (Ontario)
🏢 Communitech
📍 Ontario