Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is significant? Overview Reporting directly to the Director, Front Store Operations, the incumbent liaises, collaborates, and coordinates between various Central Office departments to support the Stores and the Field Resources on the execution of scheduling, workload planning and operational in-store processes. The incumbent coordinates programs to be implemented and executed at Store level, including the development of operational considerations and communications.
Primary Responsibilities What You'll Do: Develops and updates reports in Workday to support management and field resources to drive performance
Partners with the Workday team in the development and delivery of all Workday software training materials including written documents and e-learning solutions to ensure all training materials and supporting documents are effective, accurate and facilitate quality learning sessions.
Leads by example, ensures work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices. This includes maintaining and validating labour standards
Oversees roll out schedules and timelines and identifies change management issues,



to implement the national deployment of the Workday application to stores successfully and seamlessly.
Assists with various Division and Enterprise projects by providing operational input in regard to store-facing program / initiative development, implementation, and sustainment
Supports projects by providing operational input and creates communication plans to provide operational direction for stores and ensures uniformity and adherence to corporate policies and standards
Assist with developing content for the bi-weekly Operations Meeting from an operational perspective and where necessary provide additional operational content for various communications
Required to ensure the weekly workload planning is managed from a practical operational perspective understanding all Central Office departmental needs and addressing potential conflicts and priorities at weekly meetings. Including managing updating the Store Calendar with details on upcoming promotions, purchasing, and receiving.
Writes communications for the stores as required to provide accurate and current information to the stores in a timely manner.
Supports the development of documents, operating standards, F.A.Q's, NSC required documents and necessary communications to the stores to ensure adequate system information is provided and updated.
Supports Field Resources with respect to questions and requests,



including identifying areas that may require solution management, and providing potential solutions.
Monitors store performance to identify, develop and implement any solutions to improve front store efficiencies and productivity.
Works with other functional areas in National Operations to improve efficiencies and productivity of day-to-day store operations.
Other duties and projects as assigned.
Skills, Experience & Education What You'll Need: Skills This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with management and colleagues in every day working relationships.
Requires the ability to identify and improve work processes.
Requires an ability to apply concepts and theories to improve functions or units.
Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
Utilizes decision making skills to achieve specific organizational objectives with consideration given to their impact on other work groups.
Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
Provides advice about operations in a specialized or technical area.
Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required
Knowledge of the Workday application. Computer skills to produce reports, documents and pres

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📌 Specialist, Front Store Operations (Ontario)
🏢 Myview
📍 Ontario