Job Posting: Logistics Dispatcher
Where YOU work makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are YOU our next Logistics Dispatcher?
As a Logistics Dispatcher you are responsible for the real-time dispatching, execution, and monitoring of transportation logistics across multiple regions within a centralized dispatch model. Acting as a critical control point within operations, this role ensures the timely and efficient movement of time-sensitive medical specimens while maintaining high service standards and regulatory compliance.
Operating in a fast-paced, high-volume workplace, the Dispatcher is accountable for dynamically managing routes, prioritizing STAT and scheduled requests, and proactively mitigating service risks that may impact client commitments or laboratory operations. The role requires strong decision-making, continuous situational awareness, and the ability to adapt quickly to changing operational demands.
This position plays a key role in supporting service excellence by monitoring on-time performance, optimizing route execution in real time, and serving as the primary point of contact for drivers and internal stakeholders across a multi-region and evolving national logistics network.
Status:1-yearfull-time contract Benefits eligible (37.5 hours)
Vacancy type: Existing
Discipline:Logistics
Shift: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off.
Work Style: On-site
Internal Posting Deadline: August 29, 2026, at 5 PM EST
Why Dynacare is an amazing place for YOU: Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access to a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic,



successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference: Real-Time Dispatch & Route Coordination Monitor the logging in and out of drivers in real time, ensuring efficient execution of daily operations across multiple regions and escape concerns
Monitor active routes continuously, identifying risks to on-time performance and taking immediate corrective action with guidance from the Regional Senior Logistics Coordinator(s).
Dynamically reassign, resequence, and adjust routes to prevent missed pickups, delays, or service disruptions
Prioritize and manage STAT and time-sensitive requests to ensure delivery within defined service windows
Balance competing priorities while maintaining service levels and operational flow
Service Performance & Operational Execution Proactively monitor and support on-time pickup and delivery performance, identifying and mitigating risks before service failures occur
Maintain ongoing communication with drivers and Regional Senior Logistics Coordinators to ensure adherence to schedules, resolve issues, and provide operational guidance
Assess and communicate realistic service expectations to internal teams and clients based on real-time conditions
Support consistent service delivery across regions by applying standardized dispatch practices within a centralized model
Driver Coordination & Operational Support Serve as the primary point of contact for drivers, providing direction, support, and real-time updates throughout their shifts
Communicate order changes, on-call order assignments, and critical updates clearly and effectively




Monitor driver activity through GPS and dispatch systems to ensure route adherence and timely task completion
Identify and elevate performance concerns, including non-compliance with processes or system usage
Client & Stakeholder Communication Receive, validate, and process client pick up requests, ensuring accuracy of all order details including timelines, service requirements, and instructions
Communicate proactively with clients and internal stakeholders regarding service updates, delays, or constraints
Provide clear, professional, and solution-oriented communication in time-sensitive and high-pressure situations
Collaborate with regional leadership teams to address service challenges and support continuous improvement
Systems & Technology Utilization Utilize an integrated suite of dispatch, routing, communication, and tracking systems to support real-time logistics coordination and decision-making across multiple regions
Leverage systems to monitor route progress, identify service risks, and execute timely adjustments to maintain on-time performance and service commitments
Coordinate dispatch activities across platforms including: Descartes Route Planner for order dispatching and sequencing
ShipTrack for order management, driver communication, and real-time updates
Geotab for GPS tracking and visibility
Cisco Finesse for inbound and outbound call management
CRM platform for accurate order intake, data validation, and service execution

Maintain high standards of data accuracy and completeness to ensure effective routing, communication, and service delivery
Ensure timely and accurate execution of dispatch activities within all operational systems
Identify and report system or application issues impacting operations, drivers, or service performance in a timely manner
Adapt to evolving technologies and system enhancements supporting the transition to a centralized, national dispatch model
Compliance & Risk Management Ensure all dispatch activities align with the Transportation of Dangerous Goods (TDG) Act and internal policies
Monitor and reinforce adherence to operational procedures and safety requirements
Escalate risks, delays, or incidents in accordance with established escalation protocols

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📌 Logistics Dispatcher (Float) - #2026-11592 (reqID)
🏢 Dynacare
📍 Ontario