Advance your career as a Field Support Specialist with Nucleus Networks, focusing on exceptional customer service in a hybrid work environment across client sites in the Lower Mainland.

In this pivotal role, you will be the front line of technical support, engaging directly with clients to troubleshoot and resolve IT issues. You'll maintain ticket hygiene, ensure accurate documentation, and collaborate with team members to optimize IT solutions. Your travel will span various customer locations, providing a dynamic work life.

Key Responsibilities:
• Travel daily to client sites for technical support
• Troubleshoot and resolve IT issues in office
• Maintain and manage support tickets from start to finish
• Update documentation for accurate IT processes




• Participate in team meetings and collaboration sessions

Requirements:
• Minimum high school diploma; post-secondary education is preferable
• 2-3 years in IT, preferably at a Managed Services Provider
• Valid Class 5 BC driver's license and reliable transportation
• Familiarity with helpdesk tools like ITGlue is an asset
• Excellent computer literacy with MS Office Suite skills

Utilize your technical and customer service expertise to enhance Nucleus Networks' client experience.
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📌 Field Support Specialist at Nucleus Networks (British Columbia)
🏢 nucleus
📍 British Columbia