As a Customer Service Agent with Serco Canada, engage with applicants for Ontario's Driver Licence issuance. Provide detailed support and information regarding driving tests.
You will play a crucial role in assessing eligibility for various driving licenses while maintaining regulatory standards. From performing vision tests to collecting fees, your contributions are essential for ensuring a streamlined licensing process. This position is well-suited for proactive individuals who thrive in a customer-focused setting.
Key Responsibilities:
• Deliver exceptional customer service throughout licensing processes
• Review and assess applications for eligibility criteria
• Schedule road tests and dispatch temporary licenses




• Investigate errors in driver records and initiate corrections
• Adhere to confidentiality and regulatory compliance
Requirements:
• Minimum GED or high school diploma
• Bilingual communication in English and French is necessary
• At least two years of demonstrated customer service experience
• Must possess a valid Ontario Class G driver's license
Utilize your assessment skills and customer service passion to ensure safe and compliant driving across Ontario at Serco Canada.
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📌 Customer Service Role in Driver Licensing (Brampton)
🏢 Serco
📍 Brampton