Service Manager – Heavy Equipment
West St. Paul, Manitoba

About The Role
The Service Manager is a hands‑on, organized leader responsible for guiding the Service team, overseeing daily department operations, and building strong customer relationships that support ongoing growth in the region. This role ensures the team’s work aligns with branch and company goals while maintaining a high standard of service delivery.

What You’ll Do

Oversee daily Service department operations, including scheduling, quality, safety, productivity, and customer satisfaction

Lead, coach, and support Service Technicians and Service Coordinators

Foster a safe, inclusive, and engaging work environment

Monitor facility conditions and recommend maintenance or improvements

Identify and implement process improvements to boost efficiency and profitability

Coordinate training to support continuous learning and skill development

Monitor employee performance, provide feedback, and support development plans

Track departmental KPIs and report performance trends to management

Hold regular team meetings to review performance, safety, and operational updates

Assess staffing needs and recommend adjustments as required

Participate in recruitment, hiring, and onboarding activities

Resolve customer issues, conduct customer visits, and maintain robust client relationships

Total Rewards

Competitive base salary + Annual bonus opportunity

Annual Performance Review with Increase Opportunity

Group Benefits that are 100% paid for by the Company – inclusive of Health,



Dental, Life, Disability and Travel coverage

Vacation & Paid Personal days

Employer Matching Retirement Savings Plan

Position Details
Location: West St. Paul, Manitoba

Status: Permanent

Type: Managerial role

Vacancy Type: New vacancy

Travel: 2%-5% - to local customer premises as required

What You Bring
Education/ Certification

Journeypersons Licensed heavy duty, on-off road mechanic preferred

Valid driver’s license and an acceptable driver’s abstract, based on Company standards.

Successful completion of a pre-employment background check, where applicable and in accordance with applicable laws.

Experience

Minimum 3 years’ experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment

Strong mechanical expertise with knowledge of equipment repair processes

Solid technical knowledge of hydro-electrical systems

Experience managing a Service P&L; and demonstrated with demonstrated results

Work Environment

Shop, warehouse, yard, office environments

Who We Are
Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.

We are a proud subsidiary of Federal Signal Corporation.

Our Core Values
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

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📌 Service Manager - Heavy Equipment (Manitoba)
🏢 Federal Signal
📍 Manitoba