Lead and inspire as the Supervisor of Customer Experience at Air Liquide Canada. Drive team performance and enhance customer service delivery while leveraging your coaching skills.

In this pivotal supervisory role, you will manage and develop a team of Customer Experience Representatives (CERs) to achieve operational and sales excellence. Your expertise will be critical in promoting sales growth and ensuring high customer satisfaction through effective leadership and strategic management.

Key Responsibilities:
• Coach and mentor Customer Experience Representatives for optimal performance
• Monitor daily operations and address customer inquiries professionally
• Support the Sales team in processing quotations and pricing




• Analyze sales data and prepare reports using PowerBI
• Drive continuous process improvements for enhanced service quality

Requirements:
• Bachelor’s degree in Business or relevant field
• 5-7 years of customer service or supervisory experience
• Proficient in PowerBI, SAP, and Salesforce
• Robust communication and interpersonal skills
• Background in cylinders and industrial products preferred

Utilize your leadership, coaching, and customer service skills to elevate Air Liquide Canada's customer experience!
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📌 Air Liquide Customer Experience Supervisor (Alberta)
🏢 Airliquidehr
📍 Alberta