Elevate client experiences as a Customer Success Coordinator with MSALABS in Val-d’Or, Canada. Focus on project coordination, stakeholder alignment, and timely communications to ensure client satisfaction.

In this pivotal role, you will manage assigned client projects and serve as the primary contact post-handover. Your responsibilities will include coordinating updates, responses, and communication with clients to maintain project clarity. You will collaborate with various business functions to support smooth project delivery and address potential risks.

Key Responsibilities:
• Act as the main communication point for clients and projects
• Ensure timely responses to client inquiries and update stakeholders
• Coordinate status reports and define project scope with teams




• Track project milestones, dependencies, and significant changes
• Document client feedback and escalate issues as necessary

Requirements:
• Degree in science, communications, or project management
• 2-4 years in customer success or project coordination
• Excellent English communication; French is an asset
• Basic lab or analytical experience preferred
• Proficient with CRM, LIMS, or project trackers

Drive project coordination and client satisfaction at MSALABS while leveraging your communication and organizational skills.
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📌 Customer Success Coordinator at MSALABS (Quebec City)
🏢 MSALABS
📍 Quebec City