Join Capgemini as a Production Support Engineer specializing in Salesforce and global investment banking applications. This role focuses on incident management, automation, and enhancing system reliability.

In this key position, you will provide L2/L3 production support and ensure the stability of core applications. Your responsibilities include managing ITIL processes, coordinating releases and bug fixes, and leveraging monitoring tools to improve system functionality. Bring your proactive mindset and technical skills to a collaborative environment that encourages innovation.

Key Responsibilities:
• Provide L2/L3 support for front-office users
• Manage incident, problem, and change processes




• Coordinate bug fixes and software releases
• Improve system reliability via monitoring and automation
• Maintain documentation and knowledge sharing

Requirements:
• 7 to 12 years in application/production support
• Experience with Capital Markets platforms
• Proficiency in Python, SQL, and Linux/Windows
• ITIL processes knowledge
• Robust analytical and communication skills

Utilize your expertise in production support and automation to enhance Capgemini's client solutions.
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📌 Production Support Engineer at Capgemini (Ontario)
🏢 Capgemini
📍 Ontario