Elevate client satisfaction as a Service Delivery Manager 1 in the IT services sector. Lead process improvements, manage client relationships, and ensure compliance with SLAs.

This role demands solid leadership and communication skills to oversee service delivery operations effectively. You will serve as the main point of contact for clients, aligning their objectives with our service capacities. Your focus on continuous improvement initiatives is vital for enhancing service quality and efficiency.

Key Responsibilities:
• Act as primary contact for client service needs
• Build strong client relationships for effective alignment
• Collaborate with internal teams for timely service delivery




• Monitor service performance against SLAs and KPIs
• Conduct regular service reviews to identify enhancements

Requirements:
• Bachelor’s degree in relevant field or equivalent experience
• 3-5 years in service delivery management
• Proven client relationship management success
• Strong leadership and team management skills
• Understanding of ITIL framework and service management tools

Drive exceptional service quality and continuous improvement as a leader in service delivery management.
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📌 Service Delivery Manager in IT Services (British Columbia)
🏢 XBP Global
📍 British Columbia