Job Description We invite you to join the world of luxury hospitality at

Fairmont

Jasper Park Lodge,asour new

Royal Service Agent.

Asa

Royal Service Agent,you will be an ambassador for our brandwhere the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What you will be doing: Reporting to the

Royal Service Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer qualified,friendlyand engaging service Follow departmental policies,proceduresand service standards Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system Accurately record all required reservation information in the Property Management System (Property Manager).

Monitor and track special promotions and communicate information to various operational departments Process and distribute all guest messages and guest wake-up calls Book daily excursions, golf tee times, diningreservationsand all other guest activities asrequired Serve as a liaison for Guests requiring information relating to all aspects of the hotel Monitor the fire panel and emergency line and inform Security Department of all emergencies while followingappropriate emergencyprocedures Embrace the Fairmont brand promise and luxury in your role and in all your interactions.

Other duties as assigned Qualifications Your experience and skills include:



Computer literate in Microsoft Window applications required Minimum 1 year Customer service experience required Good knowledge of hotel facilities and previous Property Manager asset Must be willing to work flexible shifts (incl. night shifts) Computer and typing skills, approximately 40 words per minute Must possess professional telephone etiquette and have an excellent command of the English language Must possess excellent organizational, written and verbal communication skills Visa Requirements: Must be legally eligible to work in Canada.

The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information Job Perks & Benefits: Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience.

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

In addition, Starting rate of Pay: $20.88per hour Subsidized staff accommodationassistanceprovided One complimentary meal per shift in our staff cafeteria Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program exclusive room rates for colleagues,



which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability) Comprehensive wellness platform for employee mental health and wellbeing support Discounts while using our resorts Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge

Golf Course Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700properties with Accor About the Application Process: At Fairmont, we want to bring out your highest potential.

Shortly after applying, you will receive an email from our partner

Assess

Firstprompting you to create a profile and complete a questionnaire.

This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you''re just launching your career or looking for a new adventure, we invite you to visit learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: Want to learn more about this opportunity? View the complete job description by clicking this link: Royal Service Agent.pdf #CMWRSummer26

📌 Royal Service Agent (Jasper)
🏢 FAIRMONT
📍 Jasper