Job Description Location: 222 Jarvis Street, Toronto, ON Work Arrangement: Onsite 5 days per week Contract: October 5, 2026 March 31, 2027 Security Clearance: CRJMC Openings: 1 Submission Limit: 1 candidate Closing Date: October 1, 2026 at 10:00 AM Position Overview We are seeking a Senior Software Developer Service

Now to support the Cyber Security Division within the Ministry of Public and Business Service Delivery and Procurement.

The successful candidate will provide hands-on Service

Now development, solution architecture, platform strategy, and system administration in a complex enterprise environment.

The resource will be responsible for designing, developing, testing, deploying, supporting, and continuously improving scalable Service

Now solutions.

The role also requires experience translating business and technical requirements into sustainable platform solutions, developing Service

Now roadmaps and architecture standards, and supporting platform modernization initiatives.

Key Responsibilities Design, develop, test, deploy, and maintain Service

Now applications, workflows, integrations, automation solutions, and platform enhancements .

Develop and continuously expand data pipelines through extraction, transformation, and loading (ETL) activities.

Translate technical and business requirements into detailed programming specifications and working, tested applications.

Develop, compile, maintain, and conduct unit testing of data-driven programs.

Develop and support Service

Now portals and Customer Service Management (CSM) solutions.

Troubleshoot and resolve technical issues arising during software implementation, operation, conversion, and migration activities.

Provide Service

Now solution architecture, technical leadership, and platform governance.

Develop and maintain Service

Now architecture standards, roadmaps, and platform modernization strategies aligned with business objectives.

Participate in solution design, architecture reviews, technical governance, and platform transformation initiatives.

Support Service

Now platform administration within complex enterprise environments.

Manage platform upgrades, patching, releases, cloning, security, configuration, and instance health .

Manage users, roles, groups, access controls, system configuration, and platform governance.

Support platform availability, performance, reliability, and operational excellence.

Provide operational support,



deployment coordination, change management, and technical documentation.

Follow SDLC, Agile/Dev

Ops, testing, deployment, and code-management practices.

Evaluate and leverage emerging Service

Now capabilities, including AI, Automation Engine, Predictive Intelligence, and Virtual Agent .

Requirements Mandatory Technical Requirements 1.

Service

Now Development 40% Candidates must have 5+ years of hands-on Service

Now development experience , including: Java

Script HTML CSS AngularJS REST/SOAP APIs Integration Hub Flow Designer Service

Now custom application development Service

Now workflows Integrations and automation Platform enhancements SDLC and Agile/Dev

Ops methodologies Testing, deployment, and code management Service

Now Portals Customer Service Management (CSM) 2.

Service

Now Architecture, Strategy & Roadmap 30% Candidates must have: 5+ years of Service

Now platform experience . 35 years of experience in Service

Now solution architecture and/or platform governance roles .

Experience developing Service

Now roadmaps, architecture standards, and platform modernization strategies .

Strong knowledge of: Service

Now platform architecture CSDM CMDB Integrations Data models Security Governance Experience leading solution design and architecture reviews.

Experience with technical governance and platform transformation initiatives.

Ability to translate business requirements into scalable, sustainable, future-state Service

Now solutions.

Knowledge of Service

Now AI, Automation Engine, Predictive Intelligence, Virtual Agent , and emerging Service

Now capabilities. 3.

Service

Now System Administration 30% Candidates must have: 5+ years of Service

Now administration experience in complex enterprise environments .

Experience with: Platform upgrades Patching Release management Instance cloning Security Instance health Robust knowledge of: User administration Roles and groups Access controls System configuration Platform governance Experience maintaining Service

Now platform availability,



performance, reliability, and operational excellence.

Critical Must-Have Requirement The following requirements are mandatory and should be clearly demonstrated on the resume: 5+ years hands-on Service

Now development Service

Now Portal development experience Customer Service Management (CSM) experience Service

Now Certified Implementation Specialist Vulnerability Response (CIS-VR) 5+ years Service

Now platform experience 35 years solution architecture/platform governance experience 5+ years Service

Now system administration experience Experience with Java

Script, HTML, CSS, AngularJS, REST/SOAP, Integration Hub, and Flow Designer Experience with CSDM, CMDB, integrations, data models, security, and governance Ability to work onsite 5 days per week at 222 Jarvis Street, Toronto Ability to obtain/hold the required CRJMC security clearance Preferred Certifications Service

Now Certified System Administrator ( CSA ) Service

Now Certified Application Developer ( CAD ) Service

Now Certified Implementation Specialist ( CIS ) ITSM, ITOM, Security Operations, IRM, or equivalent Service

Now Certified Technical Architect (CTA) strong asset ITIL v4 Foundation or higher Preferred Experience Experience providing operational support for Service

Now development and administration.

Deployment coordination and release support.

Change management.

Technical and operational documentation.

Service

Now platform modernization and transformation.

Experience working in large, complex enterprise environments.

Important Submission Information Only 1 candidate can be submitted for this requisition.

Candidates should therefore demonstrate a strong match against the mandatory Service

Now development, Portal/CSM , CIS-VR certification , architecture/governance, and administration requirements.

Work location is onsite 5 days per week at 222 Jarvis Street, Toronto.

Requirements Required Technical Skills: Esri GIS Arc

Map ArcGIS Pro ArcGIS Pro SDK Arc

Objects ArcGIS Portal ArcGIS Online File Geodatabases VertiGIS Geocortex GIS Infrastructure Enterprise GIS VBA C# .NET C++ SDK Development Functional Testing Integration Testing Regression Testing System Testing Performance Testing Load Testing Stress Testing UAT Test Strategy Test Planning Test Automation CASE Tools SDLC AODA Compliance GO-ITS Standards Enterprise Application Modernization

📌 Senior Software Developer – ServiceNow (Toronto)
🏢 Upstaff
📍 Toronto