Qualified Services Manager (PSM)

Oversee the delivery of expert services: consulting, implementation, and technical support.

Act as the bridge between a company's internal teams and its customers, ensuring projects are completed on time, within budget, and to the client's satisfaction.

Core Responsibilities

- Service Delivery & Project Management:

- Monitor key performance indicators (KPIs) like response times, resolution rates, and project milestones.

- Oversee the lifecycle of client engagements, from initial requirements gathering to final execution.

- Establish and enforce service standards, methodologies, and best practices to ensure consistent quality.

- Client Relationship Management:

- Build and maintain long-term partnerships with key customers.

- Act as a senior point of contact for escalations and complex problem-solving.

- Solicit and analyze customer feedback to drive continuous service improvement (Tekla and Field).

- Financial & Resource Management:

- Manage the Professional Services budgeting, forecasting, and revenue tracking.

- Optimize resource allocation to ensure billable employees are utilized efficiently without burnout.

- Manage vendor relationships to maximize engagement and leverage resources when required.

Team Leadership & Development:





- Recruit, train, and mentor staff

- Conduct performance reviews and set growth targets for team members.

- Foster a customer-centric culture that emphasizes empathy and professional excellence.

- Coach to BP Swagger sales training

- Continuous learning on how to engage customers

Essential Skills

- Strategic Thinking: Ability to develop long-term service offerings and go-to-market plans.

- Communication: Expert level in presenting to executives and leading high-stakes negotiations.

- Technical Aptitude: Deep understanding of the industry's specific products or services

- Organization: Highly proficient in managing multiple, concurrent high-priority projects.

- Personnel Management: Ability to listen and collaborate with team member

- Education: Regularly attend conferences, webinars, event, associations

Qualifications

- Survey, 3D scanning, detailing, engineering, trades background

- Organized

- Ability to see projects from start to finish. Scope project, build workflow, test and develop go to market strategy

- Be able to travel

- Comfortable on a jobsite

- Understanding of industry workflows and processes

📌 Support and Services Manager (Calgary)
🏢 CareerBeacon
📍 Calgary