La slection ce poste demande une entrevue.

Assister le directeur dans les tches administratives et de service la clientle tel que requis.

Assister les reprsentants du service la clientle de la succursale et participer en tant que membre actif au traitement des demandes des clients en grant les clients inhabituels ou difficiles et en agissant comme une ressource experte sur les modalits de service, les politiques, les procdures et les formalits de douane.

Aider les directeurs surveiller et amliorer les oprations des clients.

Montrer lexemple aux employs horaires en devenant un mentor et en dmontrant un comportement exemplaire, y compris une forte capacit de communication, de rsolution des conflits et de leadership (grce aux mthodes des meilleures pratiques).

Favoriser les ventes continues et gnrer des revenus supplmentaires potentiels dans la mesure du possible This is an interview position.

To assist the manager in administrative and customer service operations duties as required.

To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P;, customs requirements.

To assist managers in the monitoring and improvement of customer operations.

To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including solid communication, conflict resolution and leadership ability (through Best Practices methods).

Promotes continued sales and generates potential incremental revenue whenever possible COMPTENCES REQUISES Poste temporaire (contrat de 6 12 mois) Diplme dtudes secondaires ou lquivalent 6 mois dexprience en tant que reprsentant du service la clientle chez Fed

Ex Microsoft Word lmentaire Microsoft Excel lmentaire Obtenir et garder la certification de spcialiste en matires dangereuses de Fed

Ex.

Russir toutes les formations de base et formations priodiques.





Les candidats EXCEL/LEAP sont privilgis.

Bien comprendre les services de Fed

Ex, leurs modalits et le fonctionnement gnral de lentreprise.

Pouvoir soulever des charges de 70 lb et manoeuvrer, avec laide dun appareil appropri, des colis pesant jusqu 150 lb. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Temporary Position (6-12 Month Contract) High School Diploma or GED Equivalent 6 months Fed

Ex customer service representative experience Microsoft Word - Basic Microsoft Excel - Basic Ability to gain & maintain Fed

Ex DG Specialist certification Ability to successfully complete all basic and recurrency training. EXCEL/LEAP candidates preferred Good understanding of Fed

Ex products, features of service, general operations Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment REQUIRED KNOWLEDGE, SKILLS AND ABILITIES High School Diploma or GED Equivalent 6 months Fed

Ex customer service representative experience Microsoft Word - Basic Microsoft Excel - Basic Ability to gain & maintain Fed

Ex DG Specialist certification Ability to successfully complete all basic and recurrency training. EXCEL/LEAP candidates preferred Good understanding of Fed

Ex products, features of service, general operations Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment Preferred Qualifications: Poste temporaire (contrat de 6 12 mois) Pay Transparency: Le bilinguisme (anglais et franais) est requis pour ce poste.

Pay: Additional Details: Job posting date: 9/29/2026 Job Closing date:



10/7/2026 DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs.

If the incumbent resides in the province of Quebec, you must be bilingual (French and English).

In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver''s license (e.g.

Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application.

Further, candidates will be assessed through careful consideration of: 1) their current driver''s abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered Employment Equity Statement At Fed

Ex our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve.

We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions.

Applications from all qualified candidates are welcome.

We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply.

Please let us know if you need an accommodation during the recruitment and selection process.

We will work with you to support your needs.

📌 Sr Cust Service Rep/Station (Dorval)
🏢 FedEx
📍 Dorval