ADMINISTRATIVE ASSOCIATE - TERM Who is an Administrative Associate? This position is responsible for ensuring requested adjustments to entries in our club management system are current and accurate.

They will be reviewing, compiling and collecting information to ensure it follows company requirements and policies, and will escalate any information of concern.

This position will also work closely with our members to facilitate Receipt and Privacy Officer Requests.

What will you be doing? Review and approve Refund requests (Bank and Cheque) - Daily Review and Process Returned/Void Refund Cheque - Monthly Pass information onto Member Experience to contact member to verify information to process request Validate and Process Change of Sales Person Requests - Daily Cash Management Requests Tickets from Clubs, Member Experience or Accounting Department daily, monthly, yearly Receive assistance from Accounting Department to confirm payment was received and ensure everything is balanced and resolved Research and Process Manual Receipt Requests daily, some months may have higher volume Submit and send requests for a hand full of members monthly that are not able to do so themselves Clean up entries in Exerp from errors,



or processes that havent completed accurately Research/verify any clean-up activities to manually apply adjustments to correct entries to ensure member account is accurate based on their legal contract, company policies and financial reconciliation Do you have what it takes? Secondary School Diploma or equivalent with Accounting/Computer Administrative/Office experience Experience working both independently and, in a team, oriented collaborative environment Excellnt planning and problem-solving skills Ability to multi-task, build relationships, persevere, and adapt Knowledge of Microsoft Office (Excel, Word and Outlook) Customer service focused, adaptable and willing to learn and grow Ability to prioritize work assignments and requests Self-motivated and directed Works well in a team environment Understanding of organizations goals and objectives Ability to consistently keep information confidential Ability to fully understand and embrace company culture Whats in it for you? Ongoing training & development to ensure a long & successful career path Career advancement opportunities Competitive Total Rewards Package FREE Performance Fitness membership Fun & energetic atmosphere to come to every day! Compensation: It is expected that the selected candidate will start at a base salary of $39,000.

The annual range of expected compensation for the position is $39,000 - $45,000 determined by performance and time in the position.

This job posting is for an existing vacancy.

📌 Administrative Associate - Remote in Ontario - TERM (London)
🏢 GoodLife Fitness
📍 London