The Affinity Operations teams are impacted by many projects every year, many with the goal of moving us forward along our journey to be a digital leader with superior customer service.

The Operations Support team is looking for a Business Analyst to support projects in our Affinity Insurance team.

Our job is to make it easier for our Operations partners to do their jobs.

If you are motivated, collaborative and thrive in a project environment, we need you!
What role will I play?
As a Business Analyst, you will work closely with a team of analysts, Value Stream staff, and business partners to deliver Affinity initiatives or projects, with strong focus on business readiness.

Your contributions will ensure our business teams are able to embrace project deliverables without negatively impacting their productivity.

You possess an excellent balance of analytical, communication, and process design skills.

You are comfortable asking questions and challenging others to ensure we understand the details, and how they will impact Operations.

You know how to build successful relationships with your coworkers and mesh naturally in an environment with geographically and culturally diverse cross-functional teams.
**Position Responsibilities:**
Understanding the business impacts of initiatives or projects.

There will be heavy focus on determining the impacts to our business processes and building new or revised processes to enable our business partners to deliver seamlessly after project launch.

Preparing our business partners for changes that are introduced and articulating what it will mean for
_them_
specifically.

Using your analytical and critical thinking skills to ask questions, understand our business drivers and needs, and bring order and precision via detailed business requirements.

Capitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders.

Using your robust communication skills to collaborate with working groups and document business needs.

Influencing your teammates with your positive attitude and passion for your role!
**Required Qualifications:**
2 or more years of relevant work experience in business analysis.

Proficiency with Microsoft Office products is required.
**Preferred Qualifications:**
Power Point, Confluence, and JIRA experience would be an asset.

Experience in Financial Services, especially Insurance would be an asset
Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities




Experience with process mapping and/or process design
Ability to foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions
Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables
Excellent verbal & written communication skills, with ability to adjust for different audiences
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
**#LI-HYBRID**
The role being advertised is an existing vacancy.
**Giới thiệu về Manulife và John Hancock**
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập
https://www.manulife.com.vn/ .
**Manulife là Nhà sử dụng lao động không phân biệt đối xử**
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng.

Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân.

Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình,



khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Working Arrangement**
Kết hợp
**Salary range is expected to be between**
$62,850.00 CAD - $104,750.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact
[email protected]
for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact
[email protected]
for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Business Analyst (Halifax Regional Municipality)
🏢 Manulife
📍 Halifax Regional Municipality