Front End - Manager Customer Service (Kitchener)

Front End - Manager Customer Service (Kitchener)

30 Sep
|
Sobeys
|
Kitchener

30 Sep

Sobeys

Kitchener

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations.

Sobeys Capital Incorporated and its independently owned and operated franchise stores operate over 1,500 stores in all 10 provinces.

You may know us as Sobeys, Safeway, IGA, Foodland, Fresh

Co, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location.
**Ready to start fresh?**
Held responsible for the overall operation of the front-end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store.

Ensure operational excellence in retail merchandising, inventory management, and customer relations.

Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results.

Promote an environment of employee and customer engagement.
**Here's where you'll have an impact:**
Create a coaching and development culture for all department employees, which embraces a passion for food
Manage department personnel which includes scheduling, recruitment, performance management and training
Responsible for ensuring the communication of operational requirements/ changes to front-end department employees
Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
Provide customer service to meet customer needs




Merchandises front end racks and fixtures along with ordering of product
Order and maintain inventory
Process and resolve customer concerns and requests
Execute winning conditions
Execute SMART Initiatives
Ensure all applicable company policies and procedures are communicated and adhered
Responsible for ensuring that OH&S;, Food Safety, and other regulatory requirements and procedures, are implemented and maintained
Perform department administrative duties as required
Manage department budget
Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
Balance cash office according to company policies and procedures
Perform negative tracking procedures
Identify and correct cash discrepancies
Submit payroll records and process invoices
Thoroughly understand all relevant company programs, attend training as required
Be known as the employer of choice by actively supporting an environment of employee engagement
Coordinate maintenance of department equipment and repairs
**What you bring to the table:**
High school diploma
Minimum of 18 months of experience working in the front-end department
Ability to work independently in a fast-paced environment
Above average communication skills (oral and written)
Full knowledge of department operations and skills




Proficient use of Microsoft office suite
Our affiliate and franchise stores offer teammates competitive total compensation packages that will vary by role, location and store ownership.

To learn more about this chance—including expected range of compensation in accordance with Pay Transparency Legislation where required —please click the “I'm interested” or "Apply" button above.

Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks.

These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes.

These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process.

Documentation will be assessed by the employer prior to commencement of work.
**Job Details**
**Job Family**
Store Operations
**Job Function**
Store Operations - Grocery & General Sales
**Pay Type**
Hourly
**Education Level**
High School
**Travel Required**
No

📌 Front End - Manager Customer Service (Kitchener)
🏢 Sobeys
📍 Kitchener

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: front end - manager customer service (kitchener) / kitchener

Subscribe to this job alert:

Get the latest job offers by email for: front end - manager customer service (kitchener) / kitchener