**Description**
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

With roots dating to 1828, WTW has over 49,000 employees serving more than 140 countries.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance.

Together, we unlock potential.

Learn more at wtwco.com.

As a leading investment consulting firm, we help organizations manage investment complexity, establish risk tolerance and improve governance.

We are a global investment consulting practice providing advice to institutional investors (primarily defined advantages and defined contribution plans) in the areas of asset allocation, investment policy, investment manager evaluation and research, investment performance evaluation and miscellaneous investment research.
**The Role**
WTW is seeking a Senior Analyst, Business Operations to play a critical role in enabling the effective execution of priorities across the Investments business in North America.

This role sits at the intersection of operations, strategic project delivery, and stakeholder coordination.

The successful candidate will help translate business priorities into action—driving outcomes, improving operating efficiency, and ensuring leaders and teams are aligned and supported.

This role will operate with greater autonomy and accountability, taking ownership of initiatives and driving delivery across teams.
**Role and responsibilities:**
**Coordinate business operations in Canada (25%)**




Work with the Senior Business Manager to manage core operational processes for the Canada Investments business
Manage junior Business Operations Specialist and have dotted line management of two Manila Administration Hub colleagues supporting Canada Investments
Identify inefficiencies and implement practical improvements that scale
**Enable Canadian leadership and governance (20%)**
Support senior leadership forums by shaping agendas and materials
Act as a trusted partner to Business Managers and senior leaders, ensuring alignment on decisions and that priorities move forward
Translate data into clear insights, risks, and actions
Partner with Finance to support budgeting, forecasting inputs, and performance tracking for Canada
**Coordinate NA communications (20%)**
Own the NA Investments communications calendar, bringing structure and visibility to key initiatives and messaging
Coordinate internal communications (e.g., leadership updates, newsletters, townhalls) to ensure clarity, consistency, and alignment
Help improve how we communicate across US and Canada—reducing noise and increasing impact
**Support NA people strategy and colleague experience (20%)**
Partner with the Talent Development Leader to support delivery of key people initiatives
Support leadership messaging and materials tied to colleague experience and transformation
**Contribute to NA initiatives (15%)**
Ensure consistency in documentation, tracking, and reporting across projects




Support the rollout of firmwide programs and business initiatives
**Who you will work with**
Report directly to the North America Investments Business Management Leader
Partner closely with Canada Investments leadership and US Business Manager
Collaborate across Finance, HR, Technology, Risk, and Global Investments teams
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
**Qualifications**
**The Requirements**
**The candidate is someone who has:**
Project leadership and execution – ability to drive work independently from start to finish
Stakeholder management – able to influence and collaborate across all levels
Structured thinking and problem solving – translates ambiguity into actionable plans
Communication – strong written and verbal communication skills
Organizational excellence – manages multiple priorities in a fast-paced environment
5+ years of professional services firm experience
**Experience we value:**
Business operations, PMO, consulting, or transformation experience
Financial services or professional services background (Investments experience a plus)
Exposure to process improvement, reporting, or cross functional initiatives
**Compensation**
The base salary compensation range being offered for this role is $70,000 to $100,000 CAD per year.

This role is also eligible for an annual short-term incentive bonus.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.
**Equal Opportunity Employer**

📌 Senior Analyst, Business Operations (Toronto)
🏢 WTW
📍 Toronto