Role Summary:
The Dispatcher is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a safe and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. The candidate will have industry experience, preferably within a unionized environment.

Hours of Work:
Monday to Friday, 9:30am–6:00pm
Work Arrangement:
On-site
Position Type:
Non-Union
Employment Status:
Permanent
Compensation:
Salary: $60,000
Work Location & Setting:
10020-56th Avenue, Edmonton AB, T6E 5L7
Office environment

Key Accountabilities:
In this role, you will:

- Communicate dispatch information to Drivers
- Monitor and respond to driver’s satellite messages
- Participate in and support driver retention initiatives
- Collaborate with Customer Service and Planning teams to efficiently solve problems
- Maintain fair and equitable distribution of work
- Monitor driver performance and miles
- Coach driver’s regarding customs, hazmat, hours of service, policy,



regulations, satellites
- Develop solutions for any driver inquiries
- Update customer websites
- Communicate & problem solve with customers as required
- Other duties as assigned

Qualifications
We’re looking for someone who brings:
Education & Experience:

- Minimum of 2 years truckload dispatch experience is an asset
- Must have a minimum of 1 year of Customer Service experience
- Working knowledge of the North American transportation industry
- ACE and Customs/border crossing experience an asset
- Experience with EDM (or similar dispatch systems) is considered an asset

Skills & Attributes:

- Keen interest in building relationships with your team of drivers and co-workers
- Desire to urgently resolve incidents that occur while driver is delivering their load
- Exhibits a conscious effort to understand the causes instead of just the effects of a situation
- Completes daily tasks autonomously, but enjoys collaborating with others when solving problems
- Ability to manage competing priorities and meet tight deadlines in a fast-paced environment
- Meticulous attention to detail
- Good communications skills (written and verbal)
- Intermediate level computer skills and proficient keyboarding

📌 Dispatcher - Fastfrate Group (Edmonton)
🏢 Fastfrate
📍 Edmonton