Program Background

Pacific Australia Skills is a significant Australian investment which stands to make a major contribution to supporting social and economic growth in the region through strengthening the skills and training sector across Timor-Leste and the Pacific. Pacific Australia Skills builds on the achievements of prior Australian Government support for skills and training in Timor-Leste.

About DT Global

DT Global is shaping a future where sustainable development and innovation empower individuals, communities, and nations. We work in partnership with local stakeholders to foster inclusive prosperity, social equity, and environmental stewardship. Our global team of 2,500 staff and experts work in over 90 countries to solve complex problems in the peacebuilding, governance, economic development, setting, and human development sectors.

With a track record of technical excellence and more than 60 years of international development experience and relationships, we deliver innovative solutions that transform lives.

For more information, please see www.dt-global.com The Role The Country Administration Officer is responsible for providing a comprehensive range of administrative, customer service and operational support to Pacific Australia Skills staff, learners, visitors, vendors and other stakeholders. The role supports the effective day-to-day operation of the Pacific Australia Skills Samoa Campus, including front office and reception services, learner and staff administration, sourcing and procurement, records management, and workplace health and safety initiatives. As the first point of contact for the Pacific Australia Skills Samoa Campus, the Officer is expected to represent Pacific Australia Skills in a professional, welcoming and service-oriented manner.

Roles and Responsibilities

Front Office and Customer Service

- Maintain an effective, efficient and professional reception and front office as the first point of contact
- Meet, greet and assist staff, learners, prospective learners, vendors, visitors and other stakeholders in a professional, friendly and timely manner both in person, by telephone and through email.
- Answer incoming calls through Microsoft Teams and the office landline, take accurate messages and ensure these are communicated to the appropriate staff.

Learners Administration

- Provide administrative support for applications, enrolment and other learner administration activities.
- Assist with uploading learner applications to the designated network drive and maintaining accurate electronic and hard-copy records.
- Provide timely administrative support to learners and prospective learners and refer enquiries to the appropriate team where necessary.

Procurement, Stock and Logistics

- Support the sourcing and procurement of goods and services in accordance with policies,



procedures and procurement requirements.
- Assist with procurement processes to ensure goods and services provide value for money.
- Assist with travel bookings, logistics and other operational arrangements as required.

Training and Event Support

- Assist with meeting room management, including bookings, room set-up, refreshments and catering.
- Support the organisation and coordination of workshops, graduations, expos, roadshows, meetings and other events and functions.
- Assist with approved transport and logistical arrangements for staff and learners when required.

Training and Event Support

- Assist with meeting room management, including bookings, room set-up, refreshments and catering.
- Support the organisation and coordination of workshops, graduations, expos, roadshows, meetings and other events and functions.
- Assist with approved transport and logistical arrangements for staff and learners when required.

Records and Information Management

- Maintain accurate, organised and confidential administrative and operational records in accordance with policies and procedures.
- Ensure records are appropriately filed, collated, labelled, stored and archived.
- Maintain both electronic and hard-copy filing systems and ensure documents can be readily retrieved when required.

Facilities, Assets and Workplace Health and Safety

- Support the effective day-to-day management of office facilities, equipment and resources.
- Report maintenance, safety and security issues to the appropriate staff and follow up as required.
- Assist with regular stocktakes of training resources, office equipment and other PAS assets.
- Support the maintenance of a clean, safe and organised workplace.

General Administration and Office Support

- Provide confidential secretarial and administrative support to management and staff as required.
- Perform general administrative duties using relevant office equipment and software.
- Provide accurate and efficient data entry, word processing, spreadsheet and document management services.

About You

Essential Experience and Knowledge

- Diploma-level qualification in business administration, office administration, customer service or a related field, or a post-secondary/TVET qualification with demonstrated relevant work experience, preferably in student administration, general administration or customer service.




- Demonstrated experience providing high-quality administrative and customer service support in a busy environment, with excellent written, verbal, telephone and interpersonal communication skills and the ability to respond professionally to a diverse range of enquiries.
- Demonstrated experience in procurement, asset and stock management, records management and general office or operational support, with the ability to maintain accurate records and follow established processes.
- Demonstrated ability to manage competing priorities, exercise sound judgement, work accurately and methodically, meet deadlines and maintain high service standards. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint and Teams.
- Demonstrated ability to work collaboratively as part of a small and dedicated team, while also working independently, taking initiative and maintaining confidentiality and professionalism.
- Understanding of and commitment to Gender Equality, Disability and Social Inclusion (GEDSI), Child Protection, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), prevention of human trafficking, environmental protection, anti-corruption and other DFAT safeguarding policies.
- DT Global strongly encourages applications from individuals with diverse backgrounds including first nations, diverse SOGIESC and people with disabilities.

Click on the link or copy paste it to access the full Terms of Reference for this position: https://tinyurl.com/d75mp3d5

HOW TO APPLY

Click the 'Apply Now' button.

Please submit

- Your CV
- A cover letter addressing the selection criteria

APPLICATIONS CLOSE 11:59pm Samoa Time, Monday 19 October 2026.

Should this role be of interest, we encourage you to apply as soon as possible. Applications will be reviewed on a rolling basis. Kindly note only shortlisted applicants will be contacted.

People with lived experience of the regions in which DT Global operates are strongly encouraged to apply. DT Global welcomes applications from individuals with diverse backgrounds including First Nations peoples, diverse Sexual Orientation, Gender Identity and Expression, and Sex Characteristics (SOGIESC), and people with disabilities.

We take a zero-tolerance approach to sexual exploitation, abuse and harm of adults and children; fraud, corruption and bribery; modern slavery; and any form of exploitation across our operations, partnerships, and supply chains. We uphold the highest standards of integrity and expect the same of those we work with.

Engagement with DT Global is subject to formal background screening, criminal record checks, employment verification, and periodic compliance checks. All DT Global staff receive safety, compliance, safeguarding and integrity training, and we expect our personnel and partners to always act in alignment with our company values.

📌 Administration Officer Samoa (Ottawa)
🏢 DT Global
📍 Ottawa