Administrative Assistant / Service CoordinatorOverview

We are looking for a friendly, organized, and dependable Administrative Assistant / Service Coordinator to join our garage door service team.

This is primarily a supporting role, working alongside our office team to assist with day-to-day administrative tasks, customer service, scheduling, dispatching, and invoicing.

We welcome applicants with previous administrative experience as well as those looking to gain experience in an office environment. Garage door industry experience is not required, and training will be provided.

Duties

- Assist with answering incoming calls and emails and responding to customer inquiries.
- Assist with scheduling service calls, installations, and preventative maintenance appointments.
- Help coordinate and dispatch technicians throughout the day.
- Assist with communicating appointment details, updates, and schedule changes between customers and technicians.
- Help prepare, process, and send customer invoices.
- Assist with reviewing technician service reports to ensure information is complete.
- Help prepare and send service reports and estimates to customers.
- Assist with following up on estimates, outstanding work, and customer requests.
- Enter and update customer and job information in our system.
- Assist with processing payments and basic invoice follow-ups.
- Help maintain organized digital records and customer files.
- Provide general administrative support to the office and management team.
- Assist with other office duties as needed.

Qualifications
- Previous experience in administration, customer service, reception, scheduling,



or dispatching is an asset, but not required.
- Entry-level applicants are encouraged to apply.
- Experience in a trades, construction, or service-based company is an asset.
- Friendly and professional communication skills.
- Comfortable communicating with customers by phone and email.
- Good organizational skills and attention to detail.
- Comfortable using computers and learning new software.
- Familiarity with Google Workspace is an asset.
- Experience with invoicing, accounts receivable, or bookkeeping is an asset, but not required.
- Experience with ServiceTitan or similar scheduling/dispatch software is an asset, but not required.
- Ability to stay organized and assist with multiple tasks in a fast-paced environment.
- Reliable, punctual, positive, and willing to learn.

About the Position This is a 100% indoor, office-based position. You will work alongside our office team, technicians, and management to assist with daily operations and help keep things organized and running smoothly.

This role is well suited for someone who enjoys helping others, staying organized, and learning new skills. Whether you have previous administrative experience or are just starting out, training on our systems, services, and processes will be provided.

We are looking for someone who is dependable, willing to learn, and comfortable taking on more responsibilities as they gain experience in the role.

Pay: $19.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits

- Dental care
- Extended health care
- Versatile schedule
- On-site parking

Work Location: In person

📌 Administrative Assistant (Langley)
🏢 Precision Garage Door Service of Vancouver
📍 Langley