Join Our Team at Cambridge Ford – Service Appointment Coordinator / Dispatcher

At Cambridge Ford, exceptional service starts with an exceptional team. We are a customer-focused dealership recognized for professional care, responsive communication, and a genuine Customer First approach. By combining experienced people, efficient processes, and modern dealership technology, our Service Department creates a seamless experience for customers from the moment they book an appointment.

We are looking for an organized, customer-focused Service Appointment Coordinator / Dispatcher to join our high-performing team. In this key position, you will be the connection between our customers and the shop—coordinating appointments, managing repair-order flow, and helping technicians stay productive. If you communicate with confidence, thrive in a fast-paced environment, and take pride in keeping people and priorities on track, we would like to hear from you.

Compensation: $21.00–$25.00 per hour. This posting is for an existing vacancy. Artificial intelligence will not be used to screen, assess, or select applicants.

About Cambridge Ford

We believe great results come from a workplace where people feel supported, respected, and equipped to succeed. At Cambridge Ford, team members communicate openly, take ownership of their work, and work together toward a shared standard of excellence. We invest in training, practical tools, and collaboration so every employee can grow and make a meaningful contribution.

What You’ll Do as a Service Appointment Coordinator / Dispatcher

- Deliver prompt, professional service to customers by phone, email, online channels, and in person.
- Schedule, confirm, adjust,



and follow up on service appointments while balancing customer needs with shop capacity.
- Capture accurate customer and vehicle details and clearly explain appointment timing, service expectations, and available options.
- Assign repair orders to technicians based on expertise, availability, workload, priority, and repair requirements.
- Track technician workload, repair progress, appointments, and carry-over work, adjusting assignments as priorities evolve.
- Partner with Service Advisors, Technicians, Parts, and management to communicate priorities, delays, repair status, and vehicle-movement needs.
- Maintain complete, accurate customer, appointment, and repair-order records in dealership systems.
- Follow up on missed appointments, open inquiries, and customer concerns, escalating issues when appropriate.
- Anticipate workflow challenges and promptly communicate potential delays or operational concerns to the Service Manager.
- Provide reception, administrative, and general department support as needed.

What We’re Looking For

- High school diploma or equivalent.
- Experience in automotive service, dealership operations, appointment scheduling, dispatch, a call centre, or a related customer-service role is an asset.
- Knowledge of service-department workflow and repair orders is preferred; experience with Ford or other dealership-management systems is an asset.




- Strong computer skills, with the ability to learn new systems and work efficiently across multiple applications.
- Excellent verbal and written communication, organization, time-management, and follow-up skills.
- Strong attention to detail, sound judgment, and the ability to manage competing priorities in a fast-paced environment.
- A calm, professional, and solutions-focused approach to challenging customer situations.
- The ability to work independently, collaborate effectively, and contribute to shared department goals.
- Availability to work evenings and weekends as required.

Why Work at Cambridge Ford?

- Competitive hourly compensation, plus performance-based team bonus opportunities.
- Group health and dental benefits that support your well-being.
- Professional training and career-development opportunities designed to help you build your skills and grow.
- A clean, modern, and professional workplace with a respectful, supportive team.
- A visible, valued role in the success of a busy, customer-focused Service Department.

If you are organized, service-minded, and ready to help customers and technicians succeed in a rapid-paced dealership environment, we invite you to apply. Bring your communication skills, attention to detail, and commitment to exceptional service to Cambridge Ford—and build your career in a workplace where your contribution is recognized and valued. Cambridge Ford is committed to an inclusive and accessible recruitment process. Accommodations are available upon request throughout every stage of hiring. All employment decisions are based on the qualifications and requirements of the position.

📌 Appointment Coordinator/Dispatcher, Cambridge Ford
🏢 Cambridge Ford
📍 Cambridge