Summary:

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Main Responsibilities and Tasks:

- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Deals with challenging situations in a qualified manner.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.




- Schedules service and repair appointments.
- Operates computerized work order systems.

Requirements:

- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
- Valid driver's license for province of employment.
- Experienced customer service applicants are preferred.

Job Types: Full-time, Permanent Pay: $19.00-$28.00 per hour

Expected hours: 30.0 – 45.0 per week

Benefits

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Automotive Service Writer (Vancouver)
🏢 CanadianTire
📍 Vancouver