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Do you have experience in a previous call centre environment and are looking for a new opportunity within a current facility? When customers contact North London Toyota, they look to us to provide unmatched customer care and an experience that’s second to none. If you share our passion for delivering an unparalleled customer experience, while representing a quality brand, we would like to hear from you!

We are looking for a strong individual that can create quality appointments for our service team as a result of incoming and outbound communications.

Service Coordinator Responsibilities

- Answer inbound calls coming into the service department to book appointment
- Promptly respond to customer inquiries via internet and chat leads
- Create service-lane traffic with effective follow-up and daily appointment setting practices
- Perform outbound phone calls to book service appointments, schedule recommended maintenance, declined services, recalls, regular maintenance, etc.
- Confirm daily service appointments with clients
- Maintain call center database by recording details of all customer interactions
- Multitask and prioritize daily work plan activities
- Meet and/or exceed appointment goals set out for you monthly

Requirements
- High school diploma or equivalent
- Automotive or call centre experience




- Proficient typing/computer skills including MS Office is a must
- Excellent oral and written skills
- Exceptional listening skills
- Superior organizational skills and time management
- Ability to multi-task in a fast-paced environment

You will receive
- Complete benefit package eligibility after probation period
- Company matching pension plan after 1 year
- Competitive compensation plan plus bonus
- Fun filled atmosphere in a state-of-the-art facility
- Dealing with one of the Best Car companies in the world for product line up and reliability

North London Toyota invites applications from all qualified individuals. We are committed to employment equality and diversity in the workplace. North London Toyota provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Job Type: Full-time

Additional pay

- Bonus pay

Benefits:
- Company pension
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:
- 8 hour shift

Application question(s):
- What is your level of automotive knowledge and repair?

Experience:
- call centre: 1 year (preferred)
- dealership service appointment coordinator: 1 year (preferred)

Work Location: In person

📌 BDC Service, North London Toyota
🏢 North London Toyota
📍 London