Elevate your career as a Bilingual IT Support Engineer with a focus on incident resolution and stakeholder management. This position requires fluency in French and offers a shift rotation model. We are seeking a skilled Bilingual IT Support Engineer with 3-6 years of experience.

You will interact with team members, manage stakeholder communications, and ensure resolution of IT incidents. Strong knowledge of ServiceNow and service management processes is essential to maintain SLA levels and assure quality delivery. Key Responsibilities:

- Monitor and resolve daily incidents using ServiceNow
- Coordinate with cross-functional teams for issue triaging
- Share regular updates with stakeholders and prepare reports
- Adhere to service management processes and SLAs
- Communicate effectively with suppliers and IT stakeholders Requirements:
- 3-6 years of IT support experience
- Fluency in French is mandatory
- Experience in ServiceNow is preferred
- Willing to work flexible shifts
- Robust communication and teamwork skills This role is ideal for those who excel in IT support and thrive in dynamic environments.

📌 Bilingual IT Support Engineer Role (Montreal)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Montreal