Become a pivotal part of Ricoh as a Bilingual Service Delivery Escalation Specialist in Mississauga or Moncton. Utilize your bilingual skills to create outstanding customer experiences in both English and French. In this vital role, you will employ over three years of contact center experience to adeptly manage escalations, support team training, and drive quality initiatives. Create engaging customer interactions while ensuring their needs are met with professionalism.

Responsibilities include mentoring recent hires, analyzing issues, and facilitating communication between teams. Key Responsibilities:

- Manage escalations with internal/external customers
- Assist frontline staff with customer interactions
- Provide exceptional second-level support




- Ensure customer information is accurate and up-to-date
- Communicate technical escalations effectively to the team Requirements:
- Minimum 3 years of customer service leadership experience
- Bachelor's or Associate’s degree is preferred
- Bilingual in English and French
- HDI or ITIL certifications preferred
- Excellent problem-solving and mentorship abilities Bring your expertise in customer service and your bilingual skills to strengthen the Ricoh team and elevate client satisfaction.

📌 Bilingual Service Escalation Expert at Ricoh (Moncton)
🏢 Ricoh Americas
📍 Moncton