Overview

CUPE LOCAL 966

Business Application Support Coordinator

Human Services – Social Development, Planning and Partnerships

Status: 1 Regular Full Time

Salary Range: $61,104 – $71,810 per annum & Comprehensive Benefits

Work Mode: Hybrid *see below for more details about this work mode.

Location: 7120 Hurontario St., Mississauga, Ontario

Hours of Work: 35 hours per week

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region, we can create lasting impact, together.**

The Role:

You will be responsible for providing user administration and technical support services to internal and external users of Human Services business applications. This includes liaising with team members, internal partners, the province and vendors to ensure Human Services business applications operate as required.

Your major responsibilities include the following:

- Provide tier 1 technical support to internal and external users of Human Services business applications.
- Identify issues and ensure they are addressed in a timely manner, resolving or escalating to another team to address.
- Liaise with team members, internal partners, the province, and vendors to ensure Human Services business applications operate as required.
- Notify staff of issues affecting availability of Human Services business applications (planned and unplanned).
- Maintain user administration of internal and external users of Human Services business applications.
- Act as Local Registration Authority (LRA), managing user administration for provincial ministry applications.
- Coordinate / perform functional testing for changes to an application or its infrastructure.
- Interpret, produce, and present work-related documents and information effectively and accurately and participate in their ongoing maintenance (e.g. user documentation and training materials).
- Distribution and tracking initiation of incoming client requests for support by the team.
- Maintain current knowledge of technologies and business procedures required to support clients.

What the role requires:

- Completion of a 2-year college diploma in an information technology support services program.
- A minimum of 2 years experience in a related field.
- Proficiency in Windows operating systems, MS-Office applications, ticket tracking tools.
- Ability to travel and access to reliable transportation

Skills/Abilities:

- Excellent analytical and problem-solving skills to determine appropriate course of action and solutions to business application related issues to minimize disruption to internal and external clients.
- Excellent customer service, interpersonal and communication skills (written and verbal)



to provide user support and liaise with appropriate contacts.
- Ability to collect and analyze information related to issues to identify possible trends and provide recommendations on actions to reduce or prevent reoccurrence.
- Project coordination skills for testing and implementation of new technology. Ability to obtain consensus and influence the decision making of others.
- Ability to work in a team environment as well as independently with minimal supervision.
- Ability to learn, retain and adjust priorities to meet the needs of a continuously changing environment.
- Ability to multi-task in a fast-paced environment with continuously changing priorities.

Perks @ Peel and why you will love working for us:

- Comprehensive Health, Dental, Vision Benefit plan
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis (where applicable)
- Flexible hours supporting your wellness and wellbeing
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us. Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's significant to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga,



and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses. We’re working to create a community that is protected, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking.

At Peel

Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly.

If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

📌 Business Application Support Coordinator (Mississauga)
🏢 Regional Municipality of Peel
📍 Mississauga