Take on a pivotal role as a Customer Service Representative at Altasciences in Montreal, engaging with potential clinical trial participants and guiding them through crucial pre-screening processes. This role is ideal for those with a strong customer service background and bilingual communication skills. As a Customer Service Representative, you will provide essential information regarding clinical trials and manage pre-screening activities to ensure participant eligibility.

A high school diploma and previous customer service experience are required, along with proficiency in both French and English.

Your role will involve maintaining a welcoming demeanor and confidentiality throughout the process. Key Responsibilities:

- Provide detailed info about clinical trials and participation




- Assist participants with questions and recruitment guidance
- Record and manage incoming calls and applications
- Schedule related clinical trial appointments
- Protect participant confidentiality and follow protocols Requirements:
- High School Diploma required; college education preferred
- Proven customer service experience in a call center
- Bilingual in French and English is necessary
- Knowledge of clinical terms is beneficial
- In office at the Montreal location required Bring your expertise in customer service and clinical research to Altasciences and support individuals as they embark on their clinical trial journey.

📌 Clinical Trial Customer Service Representative (Montreal)
🏢 Altasciences
📍 Montreal