Core Function:

Distributed Systems Batch and Console Operator

Perform Computer Operation duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently in a 7/24/365 Environment.

Shift work and ability to be on site is required.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

Job Duties include:

- Respond to alerts automatically generated by Monitoring Tools (Viewpoint , Netview, Tivoli, Omnibus, etc..)
- ArcSignt and Nagios used to monitor Multiple Security Services Including, Intrusion Detection/Prevention Services, Managed Firewalls (Perimeter and Desktop), Web Content Filtering, Email Anti-Spam, and Email Encryption

Monitoring

- - Perform a general health checking review each day to ensure the systems are working and no alerts or system errors or problems can be seen
- - Respond to alerts automatically generated by Monitoring Tools (Viewpt , Netview, Tivoli, Omnibus, etc..)
- - Monitoring includes system alerts, device alerts, application alerts.
- - Perform Level 1 Problem Determination Procedure ( Pinging Servers, Network Devices/ subordinates.)
- - Perform level 2 Problem Determination on alerts. (eg.. fileystem / CPU checks)
- - Escalate incidents to applicable support Teams
- - Document all incidents encountered with detailed steps taken.
- - Escalate to 3rd party vendors when necessary to resolution.,
- - Escalate / engage MI when required.
- - ArcSignt and Nagios used to monitor Multiple Security Services Including, Intrusion Detection/Prevention Services, Managed Firewalls (Perimeter and Desktop), Web Content Filtering, Email Anti-Spam, and Email Encryption
- - Monitor TSM backups via Trinity. Escalate Missed or Failed backups.
- - check restores on NDMP.




- - Monitor OSS link monitor and restart any failed links
- - Monitor daily backups and respond to any issues. tape Mounts, bad tapes, rerun backup on failure
- - Monitor GNM Request DB
- - Support Help desk and respond to requests
- - Execute run sheet / batch items that need to be checked or executed
- - Reset/restart links, communication lines, devices, Monitors, printers, GUIs,
- - Recycle applications as required.
- - ID Administration
- - Perform Server Reboots as requested
- - Readiness Enablement Testing (testing new servers for alerts.)

Supervisory Responsibilities: None

Minimum Knowledge, Skills and Abilities Required:

Knowledge, Skills and Abilities required:

- *Minimum of 2 years' experience, preferably in a Data Center Operations environment.
- *Intermediate understanding of Windows, AIX/Unix, and Network monitoring environments
- *Knowledge of batch job monitoring & scheduling tools such as ESP, Control-M, and TWS/OPC
- *Knowledge of Distibuted Systems devices such as, Servers, hubs, routers, switches, gateways, fire walls
- *Knowledge of Outlook, ticketing systems (Maximo, Servicenow,Remedy, Cherwell)
- *Be familiar with System Monitoring Tools (Viewpt , Netview, Tivoli, Omnibus, etc..) and processes
- *Ability to work independently as well as in a collaborative, team environment.
- *Strong experience in 1st level problem determination and reporting
- *Understand Problem Management & Change Management requirements
- *Ability to multitask with a high attention to detail.
- *Must be able and willing to learn new tasks/skills as required
- Must be able to communicate and understand verbal,



written and electronic instructions in English and French.
- Must have or have ability to obtain L2 Secret clearance

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality setting where personal and team accountabilities are the defining factors.

General Office Environment

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

Other Specific Job Qualifications and/or Duties

This section is used to describe client or department specific qualifications for the position.

Core Function: Operateur de lot et de console de systems

📌 Computer Operations Operator (Montreal)
🏢 Pomeroy
📍 Montreal