Consultant, Site Reliability Engineering

Location: Toronto, ON

Onsite Flexibility: Hybrid — Onsite once per week (Wednesdays), with an additional onsite requirement every third Friday of the month

Contract Details

- Position Type: Contract
- Contract Duration: 6 months (with potential for extension or conversion to FTE)
- Pay Rate: C$65.00–C$72.00 / Hour (CAD)
- Shift / Schedule: 37.5 hours/week, 9:00 AM – 5:00 PM, Monday to Friday; potential for overtime

Job Summary

As a member of the client's Application Reliability Engineering Platform team, the Consultant, Site Reliability Engineering will play a key role in Digital and Client Experience Technology to support the Banking Centre Line of Business, ensuring the seamless operation and ongoing improvement of application platforms across the organization. You will work closely with cross-functional teams, providing technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in compliance with service standards, policies, and procedures. The candidate will also support the Contact Centre Line of Business, leading a group of environment engineers and analysts to achieve operational excellence. This role is responsible for building and migrating CI/CD pipelines into a new environment, transitioning from Jenkins to GitHub Actions to streamline deployment processes and modernize automation workflows. The team offers strong exposure to emerging AI technologies and AI-driven initiatives, hands‑on experience with cloud-based applications and projects within Azure, and a flexible hybrid work model offering a balance of onsite collaboration and work from home.

Key Responsibilities

Technical Expertise

- Manage and optimize automated application deployments across multiple environments, ensuring consistency and reliability.
- Monitor system health, performance metrics, and alerts to proactively identify and resolve issues before client impact.
- Participate in, and as required, lead incident response and post-mortem analysis to identify root causes and implement preventive measures.

Partnership / Team Management Partnership

- Continuously evaluate and improve systems, processes, and tools to enhance reliability, scalability, and efficiency.
- Define and maintain observability strategies to ensure visibility into application behaviors and performance.
- Participate in the on‑call rotation for application support, responding to incidents and resolving technical issues.
- Balance feature development speed and system reliability by adhering to well‑defined service level objectives (SLOs).




- Support AIOps initiatives to reduce manual intervention and improve operational intelligence through automation.

Continuous Improvement

- Contribute to the development and execution of observability and telemetry strategies.
- Provide input to best practices, standards, and documentation for site reliability engineering (SRE) methodologies and technologies.
- Participate in defining standard reliability and resilience requirements for infrastructure and application components.
- Act as a point of escalation for production application issues, providing advanced troubleshooting and resolution.

Required Skills

- 5–10 years of experience in SRE, DevOps, or Application Support environments.
- Strong Linux/Unix administration and troubleshooting skills.
- Hands‑on experience with Azure, OpenShift (OCP), and containerized environments.
- Strong application support, incident management, and problem‑solving experience.
- Experience building and supporting CI/CD pipelines using Jenkins and/or GitHub Actions.
- Proficiency in scripting using Python, Bash, PowerShell, or similar.
- Experience with monitoring, observability, and automation tools.
- Knowledge of file transfer protocols, networking fundamentals, and application security best practices.
- Demonstrated expertise in automating application deployments, incident response workflows, and operational tasks using scripting and orchestration techniques.
- Solid understanding of AIOps principles and hands‑off experience applying automation and machine learning to improve observability, anomaly detection, and incident resolution.
- Proficiency in scripting and programming languages (e.g., Python, PowerShell, Bash, JavaScript) for building automation related to application monitoring, deployment, and recovery.
- Familiarity with application security best practices, including authentication, authorization, secrets management, and secure coding principles.
- Experience working with continuous integration and continuous delivery (CI/CD) pipelines and version control systems (e.g., GitHub), with a focus on application delivery and release automation.
- Working knowledge of observability strategies, including telemetry, logging, tracing, and alerting, to maintain application health and performance.




- Understanding of networking fundamentals as they relate to application performance and reliability.
- Experience with pipeline-integrated security scanning and compliance tools to support secure application delivery.
- Strong analytical and problem‑solving abilities.
- Excellent verbal and written communication skills.
- Demonstrated leadership skills with the ability to influence and collaborate across teams.

Preferred Skills

- CIBC or banking industry experience.
- JavaScript or other scripting/automation experience.

Education Requirements

- Bachelor's degree or equivalent in Computer Science or a technical discipline.

Required Experience

- 5–10 years of experience in site reliability engineering, application support, or DevOps roles, with a strong focus on application lifecycle automation and operational excellence.

Work Environment / Physical Requirements

- Hybrid work arrangement: onsite once per week (Wednesdays), with an additional onsite requirement every third Friday of the month; remaining days remote.
- Team size: 6 people.
- Candidate will work daily with the hiring manager and team lead and their peers.
- Potential for overtime.

Important Notes

- Two rounds of interviews. The first round will be conducted remotely, and candidates who are successful will be invited to a second‑round interview onsite.
- Employment verification and, if applicable, professional credential checks must be completed within 30 days of the start date; the candidate may begin their assignment while these checks are in progress.

About the Client

This client is a leading Canadian financial services institution supporting all frontline banking products and applications across physical branch locations and digital channels, with a presence spanning retail banking, contact centres, and enterprise technology operations. The organization employs thousands of technology professionals across Canada and operates at scale, supporting millions of customers through integrated digital and in‑branch platforms. Professionals in this environment include site reliability engineers, DevOps engineers, application support analysts, cloud architects, and data and infrastructure specialists who collaborate across agile, cross‑functional technology teams.

About GTT

GTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-14698

📌 Consultant, Site Reliability Engineering (Toronto)
🏢 Global Technical Talent, an Inc. 5000
📍 Toronto