Drive digital excellence at Austin Group as General Manager – Customer & Digital. Focus on enhancing customer experiences and market positioning for premier Australian brands. Reporting to the CEO, your mission is to leverage eCommerce and CRM strategies while fostering customer loyalty through innovative digital practices.

In this pivotal role, you’ll guide the Group towards becoming a customer-focused leader in retail. Building a high-performing digital team will be key to your success, encouraging a culture of accountability and experimentation. Key Responsibilities:

- Define and lead the customer strategy framework
- Manage CRM and loyalty marketing for multiple brands
- Boost eCommerce profitability and customer satisfaction
- Innovate through AI-driven strategies in commerce
- Enhance omnichannel customer service capabilities Requirements:
- Proven senior expertise in retail or consumer-focused roles
- Successful track record in driving digital sales
- Deep knowledge of performance and lifecycle marketing
- Experience managing multidisciplinary teams
- Strong communication and stakeholder engagement skills Help shape a digitally cutting-edge future for Austin Group while enhancing customer loyalty and experiences.

📌 Customer-Focused Digital Transformation Leader (Toronto)
🏢 GAZMAN
📍 Toronto