Job Summary

We are seeking customer service representatives.

No sales required.

You will be responsible for assisting and responding to customer enquiries over the phone and through our online services. We're looking for people who are up for the challenge of helping customers.

Fast workers who can meet deadlines and are willing to learn current tasks. We are currently looking for candidates who speak both English and French.

Responsibilities

- Engage with customers via phone, email to address inquiries, resolve issues, and provide product or service information with professionalism and enthusiasm
- Utilize data entry skills to accurately record customer interactions, update account information, and document resolutions in our systems
- Apply analysis skills to identify customer needs, suggest appropriate solutions
- Demonstrate excellent phone etiquette and communication skills to ensure clear, courteous,



and effective interactions in both English and French
- Collaborate with team members to share insights, improve service strategies, and ensure consistent delivery of high-quality support

Experience

- Previous experience in customer service role is preferred; training will be provided for the right candidate

Skills

- Problem-solving skills
- Must have a friendly disposition, be polite and patient on the phone
- Good computer skills in Excel and Word
- Ability to handle multiple tasks simultaneously while maintaining a positive attitude

Pay: $17.00-$20.00 per hour Expected hours: 37.5 per week

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

📌 Customer Service Representative (Saint-Laurent)
🏢 Helix Global Solutions
📍 Saint-Laurent