Job Overview

We are seeking an energetic and dedicated Customer Service Representative to join our agile team! In this role, you will be the frontline ambassador for our company, providing exceptional support to our diverse customer base. Your enthusiasm and communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure every customer feels valued and heard.

This paid position offers an exciting opportunity to develop your skills in customer service, sales, and multilingual communication while contributing to a vibrant team environment.

Responsibilities

- Handle inbound customer inquiries via phone, email, and chat with professionalism and enthusiasm.
- Provide accurate information about products, services, and policies to assist customers effectively.
- Conduct data entry tasks to update customer records and transaction details promptly and accurately.
- Identify opportunities for upselling additional products or services that meet customer needs.
- Utilize strong analysis skills to troubleshoot issues and offer tailored solutions.
- Communicate clearly in both English and Spanish to serve a broader customer demographic.
- Demonstrate excellent phone etiquette and active listening skills to enhance the customer experience.
- Maintain detailed logs of interactions, transactions,



and follow-up actions for quality assurance.
- Collaborate with team members to improve service processes and share best practices.

Experience

- Previous experience in customer service or sales is preferred but not required; training will be provided.
- Bilingual proficiency in English and Spanish is highly advantageous for serving diverse clients effectively.
- Strong communication skills with the ability to convey information clearly and professionally.
- Demonstrated data entry skills with attention to detail for accurate record keeping.
- Analysis skills to assess situations quickly and determine appropriate responses.
- Familiarity with phone etiquette standards and excellent interpersonal skills.
- Ability to multitask efficiently in a fast-paced setting while maintaining a positive attitude.

Join us in delivering outstanding service that makes a difference! We are committed to supporting your growth through comprehensive training, a collaborative work environment, and opportunities for advancement. This is more than just a job — it’s a chance to build your career while helping customers achieve their goals with confidence! Pay: $17.60-$31.86 per hour

Benefits

- Paid time off

Work Location: On the road

📌 Customer Service Representative (Brampton)
🏢 Sebaxp Services
📍 Brampton