Become a key player in healthcare technology with Pillway as a Customer Service Specialist. Provide exceptional support to our diverse clients, ensuring a seamless experience through effective problem resolution. As a Customer Service Specialist at Pillway, you will tackle non-pharmacist inquiries, addressing shipping issues, app troubles, and payment questions.

Ideal candidates will demonstrate strong communication skills in both French and English, while navigating our CRM system effectively to ensure customer satisfaction. Collaborating closely with the Pharmacy Experience Specialist team, you will play a vital role in enhancing our service delivery. Key Responsibilities:

- Manage customer tickets in our CRM system promptly
- Escalate complex issues to relevant departments efficiently




- Provide campaign support through inbound calls
- Troubleshoot app or website technical issues
- Collaborate with Pharmacy Specialists for issue resolution Requirements:
- Outstanding verbal and written communication skills
- Experience in customer service and tech support
- Familiarity with CRM systems and ticket management
- Robust problem-solving abilities for technical inquiries
- Empathy and commitment to positive customer experiences Leverage your skills in communication and problem-solving while fostering innovation in healthcare services at Pillway.

📌 Customer Service Specialist at Pillway (Brampton)
🏢 Pillway
📍 Brampton