Work Location: downtown Toronto, ON. hybrid, 2-3 days per week onsite

Start ASAP

We are seeking an experienced Cyara Developer / IVR Tester to support a large-scale enterprise testing and quality assurance initiative. The ideal candidate will have extensive experience with Cyara automation, IVR testing, contact center technologies, and end-to-end quality assurance processes. This role will focus on leading testing efforts, developing automated test solutions, and ensuring the quality and stability of customer-facing contact flows and voice applications.

Role Description

Designs and builds Cyara automation for IVR and contact flow validation, executes functional and regression testing, and manages defect triage.

Key Responsibilities

- Design, develop, and maintain Cyara automated test scripts for IVR and contact flow validation.
- Lead functional, regression, integration, and end-to-end testing activities.
- Validate contact center and IVR applications to ensure alignment with business and technical requirements.
- Analyze test results, identify defects, and drive resolution activities.
- Manage and coordinate defect triage sessions and coordinate remediation efforts across teams.
- Develop test strategies, test plans, test cases,



and testing documentation.
- Support release validation, production readiness, and deployment testing.
- Collaborate with business stakeholders, developers, and project teams to ensure complete test coverage.
- Support UAT, post-deployment validation, and production stabilization efforts.
- Provide leadership and recommendations to improve automation frameworks, testing processes, and overall quality assurance practices.

Required Skills & Experience

- Strong experience with Cyara testing and automation platforms.
- Hands-on experience testing IVR systems, contact center applications, and call flows.
- Experience developing and executing automated functional and regression testing solutions.
- Strong understanding of software testing methodologies, QA standards, and test management processes.
- Experience leading defect management, triage, and resolution activities.
- Solid analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience working within large enterprise or financial services environments is considered a strong asset.

📌 Cyara Developer / IVR Tester (Toronto)
🏢 Experis Austria
📍 Toronto