Elevate your career as a Customer Support Associate at Agoda in Kuala Lumpur. Engage with customers in both Japanese and English, providing world-class support across diverse channels. In this role, you will be part of a dynamic, data-driven team dedicated to delivering exceptional service.

Serving customers and partners from various cultures, you'll refine your problem-solving skills while adapting to a fast-paced setting. Your contributions will directly enhance customer experience and support Agoda's mission. Key Responsibilities:

- Deliver excellent customer service via phone, email, and live chat
- Support various Agoda products including hotels and flights
- Professionally handle high volumes of inquiries and concerns
- Meet individual and team KPIs responsibly
- Communicate process improvements effectively to leadership Requirements:
- Japanese language proficiency at JLPT N1 and business-level English
- Strong customer focus and integrity in handling information
- Ability to manage time under pressure
- Flexibility for 24/7 shift rotations
- Experience in customer service roles preferred Make a meaningful impact at Agoda by transforming customer support into a seamless travel experience.

📌 Customer Support Associate - Agoda Kuala Lumpur (Toronto)
🏢 Agoda Company Pte.
📍 Toronto